Military experience welcomed but not necessary.Strong record of positive customer satisfaction results.Consistent record of service and sales success.Professional, well-groomed personal appearance.Fantastic communication skills with your customers, shop and other management personell.
Maintain good working relationship with factory(s) and foster positive employee relations.Encourages compliance with applicable laws and regulations.Reinforces company policies and adheres to company standards.Set schedules and assigns tasks to service department employees.Oversee administration of warranty claims as well as training and supervising of service department.
Assist in diagnosing vehicle problems order parts and tools as necessary.Maintain Customer Happiness scores at or above company standards.Answer technical questions about vehicle problems, warranties, services, and repairs.Distribute work between technicians efficiently.Ensure the daily inventory of technicians' time is consistently sold to service customers.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Ensure that customers receive prompt, courteous, and effective service. Oversee service orders and flow of Drive Lane.Medical, Dental, Vision, Life and Disability.Aggressive & Rewarding Compensation Package.Are you passionate about helping customers? Apply today!
AutoFair Ford of Haverhill is seeking an Experienced Service Advisor to join our team.
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